Privacy Policy

Last updated: July 2026

Introduction

Rye Health and Care (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.ryehealth.org.uk, contact us, use our services or otherwise interact with us.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

Who We Are

Rye Health and Care is a community health and wellbeing organisation supporting people living in Rye and the surrounding area by providing information, services, activities and opportunities to improve health and wellbeing.

Data Controller

Rye Health and Care

Email: francesca@ryehealth.org.uk

Website: www.ryehealth.org.uk

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

Information We Collect

Depending on how you use our website or services, we may collect:

Information you provide

This may include:

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Organisation (where applicable)
  • Information included in contact forms
  • Information provided when registering for activities or events
  • Information you provide when making enquiries or referrals
  • Feedback and survey responses

Information collected automatically

When you visit our website we may automatically collect technical information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website
  • Cookies and similar technologies

This information helps us improve our website and understand how visitors use it.

How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide information about our services
  • Register you for activities, events or programmes
  • Process referrals where appropriate
  • Improve our website and services
  • Send newsletters or updates where you have chosen to receive them
  • Meet legal and regulatory obligations
  • Protect the security of our website

We only collect information that is necessary for these purposes.

Lawful Basis for Processing

Under UK GDPR we process personal information using one or more of the following lawful bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests in delivering and improving our services
  • Where appropriate, processing necessary for the provision of health or social care services or for reasons of substantial public interest under applicable legislation

Special Category Information

Some services may require us to collect information relating to your health or wellbeing.

Health information receives additional legal protection under UK GDPR.

Where we process health information we do so only where there is an appropriate lawful basis and additional condition for processing, and we take appropriate measures to keep it secure.

Sharing Your Information

We do not sell your personal information.

We may share information where necessary with:

  • Trusted service providers who support our website or IT systems
  • Healthcare, voluntary or community partners where appropriate and lawful
  • Professional advisers
  • Regulators or public authorities where required by law

Any organisation processing information on our behalf must keep it secure and only use it for agreed purposes.

Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.

These measures include:

  • Secure website hosting
  • Access controls
  • Password protection
  • Encrypted communications where appropriate
  • Regular security updates

Although we take reasonable precautions, no internet transmission can ever be guaranteed completely secure.

How Long We Keep Information

We only keep personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal and regulatory requirements.

Retention periods vary depending on the type of information involved.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Ensure the website functions correctly
  • Understand website usage
  • Improve performance
  • Remember your preferences

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings or via our cookie banner.

Analytics

We may use website analytics tools (such as Google Analytics or equivalent privacy-friendly services) to understand how visitors use our website.

Analytics data is generally collected in an aggregated form and is not used to identify individual visitors.

Third-Party Websites

Our website may contain links to other organisations and websites.

We are not responsible for the privacy practices of external websites and encourage you to read their privacy policies.

Email Communications

If you subscribe to our newsletter or updates, we will only send you information where you have agreed to receive it or where we have another lawful basis to do so.

You can unsubscribe at any time using the link in our emails or by contacting us.

Your Rights

Under UK GDPR you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information in certain circumstances
  • Restrict processing
  • Object to certain processing
  • Request transfer of your information where applicable
  • Withdraw consent at any time where processing relies on consent

To exercise any of these rights, please contact us using the details above.

Complaints

If you are unhappy with how we handle your personal information, we encourage you to contact us first so we can try to resolve your concerns.

You also have the right to complain to the UK’s independent data protection regulator:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised “Last updated” date.